VERY BAD SERVICE FROM FNB!!!!!!

What a useless bank everytime you want to a reversal they always have alot of stories its like the people who are working there don't know how to do there jobs this morning I made the wrong transfer from my cheque account to my credit card and all they can tell me is that they can't help me with the reversal because my account isn't up to date were as the debited me on the last day of the month and yesterday I never asked them to debit my account twice over 1 period. I am really starting to lose my patience with this bank and wanting to move to another bank we're there is less problems. I called 5 times this morning and I kept being transferred to different people saying they don't deal with such quaries and when I get transferred back they tell me the same thing, honestly the they need to get proper people to work there or they going to lose alot of clients. I spoke to one of the team leaders and told me they will call me back in a few minutes never got the call since 8:30 this morning am very furious because I need to do alot with the money the I accidentally transferred to my credit card. I would never recommend FNB to any of my family members or friends poor service.