1 reviews | Active since Feb 2012
Very bad service from FNB
I have repeatedly reported a bad service I have been experiencing from FNB. They charged me R284 for a reversal I cancelled in December 2018 and they also charged me a R100 for a "debit unpaid fee" when they failed t notify me accordingly that my account is overdrawn. What upsets me more is that they do not even bother to call me or address the issues. I have complained about the above-two here on hello peter and there is no response from FNB. Their attitude is that I will see to finish.
Good day Sipho Solfafa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sipho Solfafa,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)