EC
ENGELA C

1 reviews | Active since Oct 2011

29 Jul 2018, 09:50

VERY BAD SERVICE FNB SIM CONNECT

Since March/April we have send messages via Internet Banking to cancel the FNB sim, because it's not working for my son (student). We gave more than 1 month notice. Still every month up until today they are trying to collect the monthly fee with costs to him. I can't even pay money into this account for him in fear of FNB taking it for the outstanding monthly fees. I am fed up with the bad service. His Number to port out immediately: ********** 596

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jul 2018, 09:14
Official

Good Day Engela,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***