VERY BAD SERVICE FNB BUSINESS

For almost a month I have been struggling to reopen a business account. Everytime I call they say turnaround is 5 working days which I have been waiting continually for someone to get back to me. I have signed papers and done the KYC. I have always believed that THIS bank HAS A GREAT REPUTATION but look at the service you provide to customers. And your consultants has no telephone etiquette. They make as if it's not there problem and place the SLA which is not adhered to at all.