Very bad service FNB!

Called FNB on the 20th October 2022, to date no one has come back to me with an update on virtual card issue, every time I use the card it declines, I called in this morning spoke to Lorenda Canham, she is so rude over the phone, screams at me, I asked her for assistance over the phone and she said she cannot, FNB your service to customers is pathetic!!