VERY BAD SERVICE

I phoned them on Monday 13th Jan to request for an E-wallet to be reversed since it was already more than 10 days and I could not reverse it on the app. I was advised it will up to 48 hours for me to receive the payment in my account how've that was not done. I received an email from Naomi Kekana informing me the. The funds have reversed on the same day. The still not in my account after 49 hours, I called again your customer care only to be told the money was not reversed. I was in formed by a gentleman I spoke to that he is only doing it at that which I now have to wait for another 48 hours.