Very bad service ever

I'm so angry right now I've been waiting for my card to be delivered its more than a month now I can't withdraw can't do anything. Some lady called me and **** that she came to my house and the was no one, where as she gives the address that I don't even know. I don't where the hell she got that address from. I feel like changing bank right now only if it was possible but because it's after hours I can't. I want my card delivered NOW. OR ELSE CLOSE THAT ACCOUNT. MY Name is Glory my contact number is **********