very bad service.

as a private client i did not expect this level of bad service. a ******* debit order on was loaded on my account. the mobile app did not display this debit order. i called the private banker suite on the back of my card. where i normally spoke to a human, i now had to deal with a computer system, that told me to use the mobile app. i then send a message via my mobile app, asking for assistance, i was number 66 in the queue. the chat was ended without assistance.

I emailed (what i thought) was my private banker. no response. Congratulations FNB on the **** service.

im in the process of buying a car, i will be signing the papers today. i will be moving my accounts to nedbank,. seems that my private banker has gone missing, so i have no consultant to talk to.

Im extremely disappointing with this level of service. clearly you have grown to big, and don't care about your private clients anymore.