VERY Bad Service by FNB

I have since app**** for the Pension Backed Loan from 28 December 2017 and I have been following up with my application and been sent from pillar to post. I have been asking the matter to be escalated numeroius times with FNB housing on 087 ********** to date my application is still not processed and being told they have sent my matter to heads of departments that never respond. I have been told so many contradicting stories from; they have received my signed agreement and will process payment any day...; their processing system is broken thus they cannot help with my application...; application will have to be process manually and so on.

Also sent emails to ********** still no effective feedback and NO SERVICE

I have been waiting for weeks still no reasonable feedback and ETA on when my PBL will be processed. The sad thing is on the offer to purchase I had agreed that the sellers lawyers will receive their deposit on the 28th Jan 2018 after being advised by FNB that they take 3 week to process the application, now I am standing to loose the home am trying to buy for my children all thanks to FNB.

All I want is FNB to atleast provide me with service as per my application that approved. Here are my details on the application Pension Backed Loan Application delay - KHUMALO ND Reference no ********** 852511