Very bad service

Is shocking to receive such a pathetical service from fnb, my query was so simple needed to activate my shortfall facility on my revolving loan. I was transferred to 6 consultants non of them we able to resolve the query. All of them are blameshifting transferring me from one department to another. 1 hour in a call still no assistance. I must say the level of your service has really dropped, Capitec is even much competent when it comes to customer service than you guys. Lack of service really is like u don't understand your own product or is it because consultants want to go home