Very bad service

Terrible service. I pay extra per month to get a Private Banker. Since my previous Private Banker left, I got no services at all. From last year till now, I have to sort out everything myself, as its's just empty promise after empty promise. Not sure what I am paying for? Last week Thursday I had to update my Surname (which they have a copy of my new ID) and Address (a house I bought through FNB (never updated). She quickly helped me with my profile and said I must wait. Next day, still nothing, she required proof (I asked her why she didnt asked this the day before as she is delaying the process now). Today Monday, still not updated on my statements as I told her I need this info ASAP to be update. On fnb online banking, my updated ID is just there for the fun of it, a house I bought through FNB and they can't even update this on my statement ? I had this house now for almost 3 years. The lack of service is going down the drain!!