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moya M

1 reviews | Active since Sept 2016

30 Sept 2016, 14:29

Very bad service at FNB Mokopane

<p>For 2 days the branch is failing to link me as a moneygram beneficiary on my brothers account. Day 1 they linked me as a payment link beneficiary today he went , . Lithia the Team Leader is even worse as she advised him to go to online banking g and link me there. I have been calling and calling they tell me she is busy.</p> <p>I am an FNB banked client and dissapointed at the service from Mokopane.</p> <p>I gave them my brothers number to call him and still they did not.</p> <p>I have left several messages for someone to call me but no one is calling me.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2016, 15:47
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)