Very bad service applying for personal

On Thursday13/08/2015 I tried to apply on the website of FNB for a personal loan which said \answer within 10 mins"<br> I was experiencing a problem so I logged out without submitting. I called the FNB Rustenburg Square and was told to rather come into the branch it is quicker and easier. My mother and I did so and app was done within 10 mins and was told the funds would be in my acc that afternoon or the following day. On Friday I received an sms confirming that the app was succesfull. Sat morning still no deposit. tried phoning FNB could not get through due to loadshedding. The Waterfall Mall FNB told me to call Life Style Financial Services. I called at 8.15 I asked to speak to the consultant that sent the sms....after 5 calls back to them speaking to numerous consultants and R90 airtime I was told that K Silimandela was off that day. Eventually at 12.35 I received the 1st call back from Kamanga and was told that the application which was done in the branch was declined because I had already app**** internet and that I had to complete the app via the phone. They received the app on the 14th..... very confusing. The app was never submitted and what then happened to the \""10\"" mins???"""