BB
Bertus B
1 reviews | Active since Feb 2012
09 Dec 2015, 14:04
Very Bad service and non responsiveness
FNB cannot allocate payments. It takes some time to allocate payments. After my most recent deposit of R5.86 to settle an account it takes them 30 days to do the allocation and close the account off. My id number is ***. Really this is bad.
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 Dec 2015, 15:39Hello bb701030,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830291.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830291.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Dec 2015, 15:39
Official
Hello bb701030,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830291.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830291.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)