VERY BAD SERVICE AFTER EXPERIENCING ***** ON MY ACCOUNT

I have never had this poor service from FNB. Someone hacked my uber account and after me bringing it to FNBs attention deductions from Uber still continued throughout the entire month! First they asked me to complete a form and submit all the information, which i did, just to tell me i have to take it up with Uber first..... Which i then did but even with evidence that Uber has done nothing from their side FNB is still draghimg this whole thing out for months and keeps requesting the SAME documents over and over and over again. I very dissapointed in FNB.