Very Bad Service !!

<p>On 5 April 2017 around 10:00 am i called in to customer service and chosen debit order directory , Rapadala Mandla is the Consultant that helped me after 16min call i dropped and called back in to find out who the actual person is as she did not mention who she is when i first called .</p> <p> </p> <p>So to come to the service delivery part, she asked my personal details and then asked that i punch in my last 6 digits of my bank card where she puts me trough somewhere to do that , after several attempts it did not work so I pressed star key ''*'' to go back to the consultant , she then said let try again , that then happened about 10 times then i got iritated and tried to asked her to help me but she does not talk to me and keeping quiet as I keep on saying ''Hello'' ''Hello"" she just keep on tranferring back to the function to punch the digits in but the system is not taking my digits ,I then asked to be tranfered to a manager but she keep transferring me to this function and keep avoiding me and refuse to talk to me .</p> <p> </p> <p>Taken a 16 min call during my work time and never managed to resolve any of my issues and receiving such a poor service ,attitude and ignarance towards a client I most certainly think that is not a way to handle a client .</p> <p> </p> <p>I've been a client for many years and never someone to complain but this is totally unacceptable and might change one's mind to maybe try someone interested in making this country a better place !I've been recommending FNB to all my friend and most of them joined FNB even companies that i can clearly give names on request that definitly changed to FNB and still is . </p> <p> </p> <p>Thank you</p> <p>Marc</p>