Very bad service.

<p>I have a fnb credit card which i am paying every month.My debt is via debiet order from another bank.I explained to the consultant that my account that i have with (Absa) can by debiet on the 26th of every month because that`s is when my salary is being payed in.In November last year 2016 they Fnb put the debiet order threw on the 24th and there was no money in my account which means the debiet order are coming back to my back as unpaid.Which there are a panelty of R120 and a very bad name at the bank.I phoned Fnb customer care department and spoke to the consulted that told me that she will correct the mistake on the system.In January of 2017 they did it again putting the debiet order threw on the 25th which means it is also coming back as unpaid with a panelty of R120 and a very bad name.I wrote a e-mail to Fnb complaints department on the 25.01.2017 at 08:22 with ref ********** and they responded with another e-mail on 26.01.2017 at 15:51 to inform me that the matter are being investigated.Today is 03.02.2017 still no person at Fnb bother to call me or send other e-mail or do something about this matter.</p> <p> </p>