Very bad service 😔

So I contacted FNB again regarding the closure of my account, after being online on secure chat for more than 30 min just for Thulisile to tell me I have to wait for 10 working days, next thing they will want to charge me for the failed transactions and account charges.

The secure chats agents are very lazy and I doubt they log out requests, my initial request for the closure was done on this platform and it never happened and I found myself sitting with bank charges.

A complain was logged 7 working days ago and I still haven't received any feedback or follow up. All they care about is charging us but when it comes to service and peace of mind, it's the least you can receive from them.