VERY BAD SERVICE

My brother in law is struggling to get his money from you and his family is suffering with nothing to eat. He made a payment 2 weeks ago to his wife's capitec account of R12000. 00 but the money never reached her capitec account. He called in last week and he was told the money would be re erased into his FNB account. This morning he went to the branch in Queenstown and spend the entire day there day there, he just left the branch 20 minutes ago with NO HELP.... Verify this with the branch manager (a male by the name of swangeli or something like that). He is so honest because when he entered the branch this morning he notice on his app that there is an amount of R150000.00 paid into his account that he know does not belong to him and he informed the branch manager and they took that money out his account (where do you find honest people like that these days).You cannot preach that you all about customer care but you do this to your customers... This is totally unacceptable, what is his kids suppose to eat? Please put yourself in his shoes just for one minute.