1 reviews | Active since Dec 2016
Very Bad service
<p>I had a call from fnb connect about 2 months ago to offer me a sim contract. Everything sounded amazing so i decided to try it, they then ported my MTN cell number to FNB. The first month was ok but i battled with reception and my whatsapp worked every now and then. I also loaded quite a bit of talk time which i didnt use up in the first month. the end of the first month came, they loaded my 1 gig of data which they were supposed to do but when i checked my previous months data and tlak time was gone i had about R130.00 talk time left which was missing, the sales person never told me that everymonth i would loose whatever airtime i have loaded. I think that was bad service from the word go. i phoned fnb connect to find out why this had happened and they said that it was the type of contract i took with them. Now im trying toport my number from fnb back to MTN and they make it impossible. i cancelled the contract a month ago because of the airtime issue. and no one bothered to cancel it. i phoned today the 5th Dec after i waited 30 days for the cancelation, now they say i must wait for till 01 Jan 2017 befor i can port my number back. I asked to speak to a manager or supervisor to resolve this problem and i was told they are all in meetings. Dont use fnb connect they not as good as they say. </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Below is the mail i received yesterday after i was told they would phone me, up until now i haven't had a call from anyone to resolve this problem. I had my cell phone in my hand most of the day yesterday because FNBconnect said they would call me But never did.
Good day
Please note that we tried to contact you an could not get hold of you.
Kindly note that we will try to contact you again at 13H30.
Alternatively please customer care line on ********** for further assistance.
Hope this email finds you well.
Regards
FNB Connect Admin
Below is the mail i received yesterday after i was told they would phone me, up until now i haven't had a call from anyone to resolve this problem. I had my cell phone in my hand most of the day yesterday because FNBconnect said they would call me But never did.
Good day
Please note that we tried to contact you an could not get hold of you.
Kindly note that we will try to contact you again at 13H30.
Alternatively please customer care line on ********** for further assistance.
Hope this email finds you well.
Regards
FNB Connect Admin
Good day
Please note that we tried to contact you and could not get hold of you.
Kindly note that feedback was received from our port support team and advised that they cannot reverse your number because your sim card is within connect for more that 60days.
Kindly note that you can forward a request to the service provider you want your number to be reversed to using your connect number ********** and further advised that you are on a Hybrid 1GIG contract with FNB connect.
The service provider will then send a request to FNB connect and your number will be release.
REgards
FNB Connect Admin
DO NOT USE FNB CONNECT AS A CELL PHONE PROVIDER ,THE SERVICE SUCKS, THE SIGNAL SUCK SO BAD THEY CANT EVEN GET HOLD OF ME. THIS MATTER IS STILL NOT RESOLVED I THINK I'LL CHANGE MY BANKING WITH FNB TO ANOTHER BNK TOO.
Good day
Please note that we tried to contact you and could not get hold of you.
Kindly note that feedback was received from our port support team and advised that they cannot reverse your number because your sim card is within connect for more that 60days.
Kindly note that you can forward a request to the service provider you want your number to be reversed to using your connect number ********** and further advised that you are on a Hybrid 1GIG contract with FNB connect.
The service provider will then send a request to FNB connect and your number will be release.
REgards
FNB Connect Admin
DO NOT USE FNB CONNECT AS A CELL PHONE PROVIDER ,THE SERVICE SUCKS, THE SIGNAL SUCK SO BAD THEY CANT EVEN GET HOLD OF ME. THIS MATTER IS STILL NOT RESOLVED I THINK I'LL CHANGE MY BANKING WITH FNB TO ANOTHER BNK TOO.