Very Bad Service

Hi there. I am beyond frustrated with FNB. I called regarding my revolving loan and was told by the customer service rep that I cannot speak to anyone. She would need to send an email to the team to find out what the issue is and why my account is on hold. This takes 3 days. I spoke to someone from private banking yesterday and was told to call in today. I paid into my account and it was also double debited and all i want is to understand what is going on and its frustrating that you cannot speak to anyone and to rely on a consultant to send an email for the revolving team to reply in 3 days and for the consultant to come back to me.