VERY BAD SERVICE

On the 23rd of December 2015 i went to your Norwoord branch to apply for a credit card and garage card.<br> The lady that helped me told me that it will take 2-7 working day's, which was fine.<br> Then when i called in again on the 31st of December 2015 they told me that it will take another 2-4 working day's every time i call the call center i get told a different thing.Yesterday the 4th of January 2016 i called and requested that my card get delivered to my office after been told that there will be a R400.00 charge i then called back and requested that my card be delivered to the North Gate branch,when i called in the 3rd time there was no mention of a R400.00 charge.Yesterday when i called back they put on there computer that my card be delivered to North Gate then i get an sms about 30 minutes ago to say that my card is waiting at the Norwoord branch again calling the call center telling them why is my card at the wrong branch then telling me that you can get your card at North gate but you will have to order another two new cards.After waiting almost three weeks do you think that i must know order two new cards.What is wrong with FNB and the service in this country.