TC
Trevor C
1 reviews | Active since Jan 2014
16 May 2019, 08:59
VERY BAD SERVICE
IM A PREMIER CHEQUE ACCOUNT HOLDER AND I GET VERY BAD SERVICE, I HAVE AN ISSUE WHERE FUNDS HAVE BEEN DEDUCTED FROM MY ACCOUNT AND I CANNOT GET HOLD OF ANYONE TO ASSIST ME, I LEFT MSGS ON THE SECURE CHAT ON THE BANKING APP FOR SOMEONE TO CALL ME AND I GET NO RESPONSE, I TRIED CALLING THE ***** DEPARTMENT AND NO-ONE ANSWERS I HAVE BEEN WAITING FOR THEM TO ANSWER FOR OVER 30MIN, I DONT HAVE THE TIME TO SIT ON THE PHONE. IM VERY UPSET AND I CHANGED TO FNB HOPING THAT THEY ARE THE BEST BANK BUT NOW IM REGRETTING MY CHOICE.
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 May 2019, 10:07Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply16 May 2019, 10:07
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***