CK
Cornel K
1 reviews | Active since Mar 2019
27 Mar 2019, 14:12
Very bad service
FNB deducted money out of my husband's account that was not supposed to be deducted. According to FNB it is a mistake on there side and said that money wil be paid back in to the account in 60 DAYS. This is unacceptable this is over R8000 that we need to use to provide for our children this month and FNB just doesn't care. I will never in my life recommend FNB to anyone this is very bad of them and me and my family are suffering because of there mistakes made.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
27 Mar 2019, 14:35Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Mar 2019, 14:35
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
CK
Cornel K's updateReviewer Update
29 Mar 2019, 05:06I am so fed up with FNB since the loan is settled and they have deducted the settlement ammount 3 days conseccutively yet again when i logged in to my account this morning another installment went off i have not recieved any refund or assistanve regarding this matter from FNB and i have spent hunderds of rands worth on airtime trying to contact them and rosolve it how must one live like this and be positive about your bank this is the worst service ever and then you have the odassity for laywers to contact me and tell me i owe them the settlement ammount.
CK
Cornel K's update29 Mar 2019, 05:06
Reviewer Update
I am so fed up with FNB since the loan is settled and they have deducted the settlement ammount 3 days conseccutively yet again when i logged in to my account this morning another installment went off i have not recieved any refund or assistanve regarding this matter from FNB and i have spent hunderds of rands worth on airtime trying to contact them and rosolve it how must one live like this and be positive about your bank this is the worst service ever and then you have the odassity for laywers to contact me and tell me i owe them the settlement ammount.