VERY BAD SERVICE

I have a Smart device with FNB so some time now, On the 19th Dec the account moved from smart device to Smart Device settlement account - R2 435. 00

SO MY STORY BEGINS ..... On the morning of 07- 01-2019 I logged in to my online banking account to see the display of the above mentioned.

I have phoned the following numbers and none of them could assist me ( Really really Bad) 087 ********** ********** - Which does not even work or exist. I was but through places and on hold for so many times - explaining the story over and over. Then I when to FNB themselves with no luck there as well the gave me more numbers to call. ********** -I was but through places and on hold for so many times - explaining the story over and over. I was told to call than ********** . What a shocker !!!!!! I was but through places and on hold for so many times again, Again I was told sorry this is not the correct number I need to call ********** . This is the first number that I called which they cannot assist me. As I need to speak to the legal department as my account was handed over.

All I NEED is to speak to the Legal Department of the Smart device (Connect)

On the 26Nov 2018, the amount of R329 was dedicated and Failed Payment was logged as well, however, there was money in the account for the payment to go through.

On Dec 2018 no debit order was run again for the Smart Device.

So how is this MY problem to solve if the problem is clearly with FNB departments that do not know where I need to go for assistance?

The failed to contact me regarding the failed payments, and instead just handed me over.

I need this to be sorted as soon as possible, I have my statements and ID ready you may just call me.

Thank you Marle ********** ********** PS: both numbers provided is the correct one.