1 reviews | Active since Feb 2012
Very bad service
I lodged a complain regarding FNB’s bad service towards me highlighting two (2) issues pertaining to a R284 and a R100. They call me once and thereafter I get a message from ‘Winnie’ stating that “Kindly note that we have been trying to reach you on your cell phone with no success.”
Good day Sipho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Sipho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)