1 reviews | Active since Mar 2010
VERY BAD SERVICE
I requested FNB to close my account on 21 March and I was told the matter has been escalated to admin. I followed up on 28 March and 31 March and I was told the matter has been escalated. Again on 4, 6 and 8 april, but still my acct hasn't been closed.
Finally, fnb gets back to me via email and says "You need to pay bank charges for the month of April before we can close your account". I will not pay bank charges because I requested for this account to be closed in March.
Please pull up your socks.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***