Very Bad Service

I went to FNB Bank in Brackenhurst on Tuesday the 03rd of October 2017. I was assisted by a lady on my loan request, all the paperwork was done and signed but I later remembered and realized that I had a credit card which I hardly use (hence I had forgotten it). I immediately informed the lady and asked her to withdraw or cancel the loan so I can use my credit card, she said no, I would have to pay an additional R1007 for paperwork. I felt cheated and unfairly treated. The loan is R4000 more than what would be charged on my credit card. That is just a way to cheat and frustrate clients.