Very bad service

FNB has started charging me costs in August 2015 and after the matter has been resolved thru Hello Peter and after they have reversed my bank costs, they just started again in September and October. Various attempts to fix this has failed, even complaining to a bank manager.(\head office is looking into it")<br> Why is it that if there is a policy...NO BANK COSTS IF YOU HAVE R15000.OO OR MORE IN YOUR SAVINGS POCKET ACCOUNT\"" or \""no bank costs if you have R10000.00 rolling in your cheque account\""...that I am suddenly charged again after this matter was resolved 2 months ago?<br> It is just pathetic and has now costed me many phone calls where I have to Identify myself"