Very bad service.

I am so frustrated and disappointed by the service I have been getting from FNB customer services, I have been contacting them and getting through to agents that are not caring to listen and understand the query I am trying to raise and this causes even more frustration for me because I feel like I am not being listened to and valued as a banking customer. I have been contacting fnb countless times and i get the same unsatisfactory response, now i know why people change banks because of poor service. If I could rate less then a 1 star, I would.