very bad service!

I sent a complaint on Fnb site for complements and complaints and received an email informing me that a consultant would contact me within the next 24 hrs... .<br> I had such a bad experience trying to get answers in connection<br> with a query on my acc.. a cheque i deposited to my acc on 08/09/2015 was unpaid and only debited to my acc a month later!.. I spent over 60 min of airtime from 9.15 to 15.20 only then to find out that it was a big mistake from their side. Their big mistake cost me a lot of money... only to be told by 15.30 that afternoon they are very sorry but the cheque was unpaid and debited to the wrong acc. The other client then queried it and it took them all this time to find out what they had actually done. How pathetic is that.. Fnb must listen to the recording of all my calls and hear for themselves what each consultants explanation was... its shocking!<br> All i can say is that the staff that are supposed to assist clients are *********** and obviously have no clue of what they are doing.<br> So hopefully i will get a response after this post!<br>