Very Bad service

I app**** for a credit card in July I was then informed that their was a problem with my account which I had to sort out from my side, which took me about a month After I got the mess on my account sorted they requested my FICA documents I send that through 5 times before that was sorted. I then tried to follow up on the application, no response After all this I was informed on 8 October that the credit was approved and I will be contacted to get this finalised I then received an sms that I have to phone FNB to get this sorted out with a contact number I phoned the number on the sms, I spoke to 9 people the last person I spoke to put me on hold for no reason and I dropped the call after 15 minutes. On the system their is a note that they phoned but there was no answer which is a lie So through all of this, I had 3 online complaints, 2 telephonic complaints and 2 e-mail complaints and still nothing When I spoke to the complaints department on the 8th I was informed that their is nothing they can do to help me because they are still waiting for the credit card department. I have asked the complaints department 5 times to get them to phone me still nothing. You don't need to respond