Very Bad Service

When I told two of your employees at two different branches that I've app**** for a franchise loan through FNB shockingly enough both said FNB wrong choice of bank you should have gone to bank .....<br> <br> When my friend went to apply for a second bond your employee again advised her not to apply with FNB but go to bank ....<br> <br> How can customers have faith in you whereas your own employees bad mouth the very same bank they work for and refer us to other banks?<br> <br> My business manager is on leave and went to The Glen to do a bank guarantee letter was I helped No, I was told that my account is at Southdale and they would have to move my account first then issue me with the letter which is going to take about a week.<br> <br> There's money in my account, you know bank guarantee letters takes about a week don't you have any other measures in place to issue a client with a temporary letter like you do with cards just so the client can be at ease.<br> <br> I need to give the letter to my leasing company, they are urgently waiting for it. When you enquire you not even told he letter takes a week I would have started with the process long time if correct and full information was given by your employees.<br>