1 reviews | Active since May 2018
VERY BAD , PATHETIC AND INEFFECIENT SERVICE RECEIVED FROM FNB BUSINESS BANKING
VERY VERY BAD AND INEFFECIENT SERVICE
If it's possible, I would give 0 starts to their inefficiency in solving the customer issues caused by your technical problem. Call center agents are quite good in handling the customers but they can only log the requests.
I made a payment(EFT) on 01 Nov 2021 . Till today the money hasn't been deposited to standard bank account. Calling the FNB Business Call center almost every day wasting my time and Airtime to check the status of the transaction. no one can tell me the status of the transaction. Below are the some of the call ref numbers that I have. MY WORST PERSONAL EXPERIENCE WITH FNB BUSINESS BANKING. WASTE OF TIME AND ENERGY BANKING WITH YOU.......
1) Rb*** 2) Rt*** 3)Rl*** 4)Rb*** 5)Rb*** 6)Rh***
I Just received an SMS saying "FNB High Priority Complaint ref *** been sent to FNB Business Banking. A consultant will contact you within 24-48 business hours"
I would like to ask you a question. you have logged it as "FNB High Priority Complaint" but the consultant will contact me in 24 to 48 business hours which means the consultant can take a minimum 3 business working days to 6 business working days and you are calling this as " FNB High Priority Complaint"?
I Just received an SMS saying "FNB High Priority Complaint ref *** been sent to FNB Business Banking. A consultant will contact you within 24-48 business hours"
I would like to ask you a question. you have logged it as "FNB High Priority Complaint" but the consultant will contact me in 24 to 48 business hours which means the consultant can take a minimum 3 business working days to 6 business working days and you are calling this as " FNB High Priority Complaint"?