VERY BAD CUSTOMER SERVICES

This is how our attorneys are truggling with a FNB life policy te pay out

I reported a claim to you Life Claims dept on 08 July 2020.

After 11 months of going back and forth , after sending the post mortem report 7 times we were told that FNB only makes payment to the following banks: ABSA, Std Bank, Nedbank and Capitec.

We were told to: open an FNB estate Late account.

Our estate late account is held with Grindrod Bank. FNB is Grindrod Bank’s cash facilitator.

I have several deceased estates who have FNB accounts and your deceased estates dept has NEVER experienced any problem with paying money over to Grindrod Bank.

When I asked what the issue was, I was given various excuses: such as internal error and the practice of not paying to 1 of the banks mentioned above.

Do you really expect me to believe that payments are not made to HSBC, Investec, Bank of Athens etc?

I requested to see published documentation where the payment policy is set out for your clients.

I have received none, as I know it does not exist!

How can you force someone to open another estate late account? It is ******* to operate 2 such accounts!

Secondly why are people (estates) who hold estate late accounts with other banks discriminated upon?

We have even given you our trust account details, which are with FNB, but were told that they will never pay into an attorney’s trust account.

Excuses and excuses. For 11 months!

Thank you

Louise Roodt *** ***

Louina Marais Attorneys

*** ***