VERY BAD CUSTOMER SERVICE-HOW CAN WE NOT HELP YOU?

<p>My name is B.Ash, I walked into FNB The Glen Mall at about 9h50 am on Saturday 10/06/2017 with intentions of paying my Personal Loan in advance / up font for the next ten (10) months, by starting off I was requested to use my airtime to make use of the banks online system whilst a consultant was present, I feel its really not fair to use my money to make use of a servce I pay a monthly service fee for and more.</p> <p> </p> <p>I was then refered to speak to a loans consultant, I explained I would like to pay my personal loan for the next ten months, it was then said to me I cannot make such arrangements as the bank does not have such procedures or measures in place at all, this was the information handed to me by the Loans consultant Fortunate Moliwa which spoke to between 10h50 and 11h05.</p> <p>I was informed by Fortunate to go ahead and make a once of payment, I agreed to doing so, however I would like some form of proof stating my next payment would be after ten months without my account being debited for the duration of such, she then said that was not possible as my account would be debited after the once of payment again the following month, I explained there might not be fees avaialbe and i would the be charged for non payment, Fortunate had attitude stating its ONLY R8.50 , I then told her that very R8.50 can help me toward a loaf of bread, My Fiance took the phone and tried questioning she then said he is not the client, he said I will report you and she said no problem go ahead , The branch manager was of no assisatnce either.</p>