Very bad customer service from FNB

I requested FNB to assist with a quicksell option about 2 months back since I lost my job and I was told that someone will phone me, and it is now a new year and nobody has contacted me, and if I can miss one instalment someone will definitely call me, and yet I am giving Fnb a solution that will be best for all parties, but no one is willing to assist or maybe your intention is to reposses the property? I am really not happy about your customer experience. I lost my job 6 months ago and yet I have been paying my instalments, what else do you want me to do.