VERY BAD CUSTOMER SERVICE
<p>I am not very happy with the service that Fnb in Rustenburg next to the De Anker building gives. The other day I went into the bank wanting to ask how long will the atm be off for deposits when I entered the bank the floor manager was laying stretched out on the sofa not even standing up or greeting me I greeted him and he just shaked his head still relaxing on the sofa when I asked for assistance he just said come back later not what I wanted to know. The atms never works and we need to deposit everyday for the company we work for when we wanted to deposit the money insite because of the atms not working they said sorry we dont do deposits inside we must go outside we told them the atm is not working again they rep**** then come back later. So why is people working there getting a salary if they dont want to do their jobs and why is there cashiers if they dont do deposits inside?? Today I went inside the bank again wanting bankbags immediatly the guy showed me away with his hand not even greeting me nothing thats really unproffetional and pathetic. This Fnb is really useless and should just be closed down because we can no longer ask for a service because there is no service there. Please train your staff again how to give customer service and how to stand up and greet a customer and to sleep and relax at home not at your work place. This is really bad for Fnb and you should do something about that staff working there.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
