Very Bad Customer Service.

Very poor Service from FNB.

I want to settle my credit card, went in to the Bank, and they adbised I need to phone the card collections to get a settlement amount before we can proceed.... So I have tried phoning, everytime someone answers, they take my details and transfer me to another department, just for the line to drop each time. It is pathetic that if you need to settle an account FNB's customer service is NON Existing. I've tried the option to have someone phone me back, but before I can leave a message with my details, the call drops.

This is the reason why I want to settle and close my account.

Poor service for the last 2-3 years.