Very bad customer service.

Good day

Please see the conversations below and help since its an inconvenience to me and they raised my expectations. And they keep on shifting the goal posts, its a very bad customer service.

"Good afternoon MR KHOROMMBI T MAPANDE and MRS POSHI J MAPANDE 08.06.2022

We refer to our telephonic conversation this afternoon with regard to the above paid up bond account to be closed , attached kindly find the bond cancellation form and the refund forms together with the new off boarding pack to be completed , signed and return to our office for processing as the bond a/c is to be cancelled as discussed. The form to be sent to the email address provided on the form itself . Kindly be advised that there will be cancellation cost of between R2000.00 and R5000.00 that is payable to the cancellation attorneys and the cost will be for your account .

Regards

Good day Mr / Mrs Mapande 15.06.2022

Thank you for your request.

Please be advised that your Home loan acc no ***599 is still Not Fica Compliant and Nobody at all is Allowed to pay out the refund under any circumstances. Please also send us your Latest Proof of Residence in Both your names not older than 3 months to enable us to proceed in line with our obligation to comply with the Financial Intelligence Centre Act (FICA)

Please ensure that the signed refund form as well as Both Your Id copies are attached.

Thank you Regards FNB Home Loans Ref ***

Good day

We confirm that we are still awaiting your employer to reply back to us since your employer made multiple payments to your home loan in error.

Kind Regards

Good day 02.11.2022

Thank you for your email.

Please complete the refund form for the extra funds paid in the homeloan to be refunded back.

Hope all is in order.

Thank you

Dear Morgan, 04.11.2022 Can you please help me, employee sap number 41 ( ***) bond was paid up in May 2022. There is still money getting deducted from the employee. The employee has made contact with FNB. A refund form was given please see attach e-mail The employee contacted FNB and please see comments from FNB that say the employer made the deductions in error. Please note we only deduct that FNB request us to deduct. Can you please arrange that the deduction be stopped and the money that was deducted incorrectly be paid back to the employee. Please e-mail Thomas Mapande in any information he needs to provide Kind regards,

Dear Louis 04.11.2022

We have completed our investigation on the account we this is what we have picked up.

• We identified that there were credit entries passed in May 2022 on the acccount which did not belong to Mr Mapande’s bond account. • We are in the process of doing corrections to rectify the account. • According to our calculations, the customer is Not due a refund.

Please accept our humble apologies for any inconvenienced caused.

Regards, "

I will really appreciate you help in this matter.

Regards,

Thomas Mapande