Very bad customer service

I am currently looking for a new property and decided to have a look at the property FNB has as \Bank Repo houses". Now this will be the first time I will buy a \""Bank Repo House\"". Thus I decided I will call FNB as they are the bank I bank with and also ask them what houses they have and what is the terms and the pros and cons... Now after calling several times and being transferred every time 10 times to someone else and then at the end waiting on call for 10 - 20 min and then still no answer"