Very bad customer service

Horrible service. was involved in an accident 3 weeks ago. Firstly they did not assist me to get personal things (more importantly my drivers license) which was stuck in the car DUE to the accident. They moved the car to the auction house and I had to pay more thank R300 to get there.

For close to a week they said they are waiting for a settlement letter from MFC, due to this long wait I called mfc and the letter was sent within seconds and I sent it to FNB but to date I have no indication of when my claim will be settled or what is going in

At such a difficult phase in my life this is what I get to experience. No response to emails as if they are not regulated by FAIS and SHOULD have turn around times to contact clients. As a client that never missed payment, im so disappointed