Very bad communication service!

I would just like to say how disappointed I am in FNB. I have recently just changed to “SA’s best bank”, as my partner is with them too. The service is appalling. To get some information or help out of them is like sucking water out of a rock.

I opened a tax free share account last week and it gave me an error saying that it couldn’t be processed and that someone would be in contact with me regarding this. Nobody contacted me, so I proceeded to send the share investment department an email and received no response other than an automated email stating that they have an influx of emails and should the matter be urgent, another email must be sent with ‘urgent’ in the subject heading. My partner says that this is their usual response every single time he tries to contact their shares investment department. A week later, I emailed them again, and still no response. I have been left with out explanation or access to my funds that it is “reserved”.

This department is clearly having a continuous problem being understaffed, and not capable of attending to client needs. As it can’t take you this long to response to your customers.