VERY BAD CLIENT SERVICE

I opened a bank account with FNB May 2023, to date no bank card received i opted for card to be delivered to N1 branch to date no call from FNB card ready, I then tried closing after months of bad service at various branches such as N1 City and Claremont FNB no success, I then logged a complaint on 19th October 2023 and 21 November 2023 followed up still no resolution I called the FNB Care Team and agent could not assist me with update on complaint also could not check for any updates using my ID number. I eventually got a call from a consultant from N1 City branch and was informed my charges will be reviewed and my account will be downscaled from a fusion account to normal saving account to date there was no review, my FNB app then got blocked I cant access the app currently I am getting numerous calls from FNB for handing me over but nothing be resolved on my account, I made the time to go to branch again on 4 May 2024 and I was told I can not be assisted as the branch tellers works until 12pm but branch open till 1pm nobody could assist me again.