VERY BAD CLIENT SERVICE

I'M JUST ASKING TO BE ASSISTED ASAP PLEASE: MR H.M. HERMANN CELL: ***

When one is placed on Debt Review, that same day FNB do the transaction. But pay up all your accounts AND ASK FOR A SETTLEMENT LETTER, IT TAKES DAY'S.

IS IT SOOOOO DIFFICULT TO DO THAT FOR YOUR LONG LIFE CLIENTS FNB??????????????????????????

When I phoned you client service personnel say's I need to be patient and I must understand that people are on leave.....

IS IT MY PROBLEME!!!!!!!!!!????????????/