VERY BAD CLIENT SERVICE

I had a loan with FNB and settled it on the 26th of September. The settlement amount that was paid over to FNB was over by R3800. On 1 October, i called FNB and asked for the refund, i was advised by the first person that the refund will take a few days and by thursday, the 4th of October the money will be deposited into my account. This did not happen.

On Friday, i called again and i was advised that a refund takes 5 - 9 days. Day 9 was supposed to be Thursay, 11th of October. Still i did not get the money.

On Monday, 15th of October i called again and i was advised that i will receive the funds by the end of business, latest tuesday morning. Tuesday, i had not received the funds.

i called again and spoke to a lady that assured me that i will receive the money by 12pm on Tuesday and even gave me her email address ********** to email her, should i not receive the money. i sent her the email, i have not heard from her since then.

i called again later on tuesday and spoke to Marvin Dubruin who also assured me that i will receive the funds yesterday, latest today at 8am. Funds are still not on my account. I called him at 9 am and i was told that he is on tea and i should call me back in 15 minutes. i then asked the lady to assist me. The lady that assisted me said that it will take up to 48 hours because the request was only sent today. I told her that i will not accept that and that she should transfer me to someone that will be able to assist me, she transferred me to Marvin Dubruib who then said that the request was sent yesterday and the money should reflect before 11 am today.

This is the number that i have been calling ********** 596. I would like to be paid back the airtime that i waisted calling you for something that was supposed to be done ages ago.

This is a very bad experience as a result i would never recommend this bank to anyone. They do not care about their clients and do not have a sense of urgency.