Very Bad Business Experience regarding Business Account Creation

I would like to express how frustrated we are, We have been struggling for 2 weeks to open our Business account with FNB, the registration process was easy enough and promising over the phone but now we are stuck in a predicament whereas to money is in the account and we want to buy more stock and continue doing Business but now the account is not enabling us to use the funds, have submitted every form that was requested but still can't use our funds. I phoned in today (the line was super bad and could barely communicate with the operator (reference ***0) Please can this be resolved today or what is the procedure to cancel the account so that we can move our funds to a different bank? I mentioned on the call that I want some feedback before COB today regarding the way forward.