SK
Siphelele K

1 reviews | Active since Jun 2017

26 Jun 2017, 15:45

Very bad

<p>FNB loans division debited money from my account without authorisation.</p> <p> </p> <p>Firstly we agreed that the money I owe will be paid as soon as I get permanent employment.</p> <p> </p> <p>Secondly we agreed that I will deposit R100 every last day of the month.</p> <p> </p> <p>I skipped a month and repaid the money the next month.</p> <p> </p> <p>All of a sudden they decided to debit R2626 from my account and I'm not permanenly unemployed and that was not the agreement.</p> <p> </p> <p>I will pay them as soon as I get employment but for now I afford to pay R100 every month.</p> <p> </p> <p>FNB doesnt value their customers. Meaning they can just debit whenever they want to from their clients account without an agreement or authorisation</p> <p> </p> <p>Im now unable to do other things because of the money that they decided to debit. Disappointed</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jun 2017, 16:36
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

I have logged a formal complaint on your behalf and have requested the relevant department to investigate and provide you with feedback.

Complaint reference number ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

SK
Siphelele K's update27 Jun 2017, 10:06
Reviewer Update

Got a prompt and positive response from agent called Vernon. Thanks for the service.

FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2017, 10:08
Official

Good Day

Thank you for your postings and changing the review status.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Daffnie Govender

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