1 reviews | Active since Jul 2017
Very bad
I have been experiencing delays in receiving OTP's. I am a Premier Account Holder who seldom complain, but the rude *********** call centre assistant I spoke with, after me explaining my problem still treats me like a f....cking idiot and not listening to my query. He made no effort to try and assist me. FNB is an ARROGANT ban****! This is why their staff behave thus way. They get away with it!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)