SN
Silindile N

1 reviews | Active since Apr 2014

24 Jul 2015, 11:12

VERY ANGRY CUSTOMER

An amount of R740 went off my account and the method of payment was captured as EFT. i do not have any beneficiaries on my account. when i called , i was told that the amount was deducted for a credit card. firstly, i had the credit card with clicks and they discontinued it so i would like you guys to send me the paperwork with the clause stating that you reserve the right to discontinue the card. secondly, i have never had a debit order on my FNB account number for this credit card so i want you guys to tell me who gave you authorization to debit my account. i would like for this to be resolved before the end of the day. you guys are taking chances and i will be taking action. i am well aware of my right.?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jul 2015, 11:19
Official
Hello SilindileNdlovu,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 727218.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)